Description

Provide second-level Service Desk support and on-site field service for downtown departments, resolving hardware and software issues while maintaining IT standards.

This role is on-site.

Responsibilities

• Resolve hardware and software issues via remote tools like DUO, NetMotion, and network resource connectivity.
• Deploy MECM GUI and Headless images, manage software deployments, and update assignments in Manifest.
• Image, install, and move IT equipment, including peripherals such as printers and barcode scanners.
• Support operating systems, applications, and utilities, ensuring standards are maintained.
• Document interactions and troubleshoot Windows systems and hardware peripherals.

Required Skills

• 5+ years of experience in IT support or systems administration.
• Proficiency with Windows operating systems and Active Directory management.
• Experience with Office 365 and Microsoft 365 environments.
• Strong troubleshooting skills for hardware peripherals and network connectivity.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Excellent verbal and written communication skills for customer interactions.

Key Skills

Education

Any Graduate