Description

Job Title: IT Team Leader / Senior IT Support Engineer

Location: Lyon, France
Coverage: Lyon, Paris & Meyzieu
Contract Type: Freelance / Independent Contract
Duration: 12 Months
Experience: 8+ Years
Languages: Fluent French & English
Work Mode: Onsite

Job Overview

We are looking for an experienced IT Team Leader / Senior IT Support Engineer to manage and coordinate IT operations and deskside support across multiple locations, including Lyon, Paris and Meyzieu.

The successful candidate will act as a key point of contact for users, local IT teams and business stakeholders while ensuring high-quality IT support, timely incident resolution and compliance with service-level requirements.

Key Responsibilities

• Lead and coordinate day-to-day IT operations and deskside support across multiple locations.
• Act as the primary point of contact for users, local IT/site leads and business stakeholders.
• Ensure excellent customer service and timely resolution of technical issues.
• Manage and support Windows desktops, laptops, hardware, mobile devices, printers, AV/conferencing equipment and telephony.
• Provide support for network-related infrastructure and local IT environments.
• Manage incidents and service requests through ServiceNow, ensuring accurate ticket updates and SLA compliance.
• Coordinate with L2/L3 support teams, infrastructure teams, vendors and business stakeholders to resolve complex technical issues.
• Manage local IT asset inventory, device deployments, replacements, returns, leasing and e-waste processes.
• Coordinate mobile telephony operations, including iPhone/iPad allocation, SIM management, renewals and inventory.
• Support network and data centre operations, including rack elevation, UPS, cabling and hands-and-feet activities.
• Ensure endpoint devices remain compliant with security policies, patching requirements, antivirus and security controls.
• Work with technologies and security controls such as BitLocker, Zscaler, CrowdStrike and Carbon Black.
• Coordinate IT procurement activities, equipment orders, quotations, shipments and vendor management.
• Provide leadership, guidance and mentorship to junior IT team members.
• Coordinate field-force activities across assigned locations.
• Take ownership of IT operations and ensure consistent service delivery across all supported sites.

Required Skills & Experience

• 8+ years of experience in IT Support, Desktop Support, EUC or IT Infrastructure.
• Strong experience managing IT operations across multiple sites.
• Strong knowledge of Windows, desktop hardware, laptops and Microsoft environments.
• Hands-on experience with ServiceNow / ITSM.
• Experience with IT asset management, procurement and vendor coordination.
• Good understanding of networking and data centre support.
• Experience with endpoint security, patch management and security compliance.
• Knowledge of BitLocker, Zscaler, CrowdStrike and/or Carbon Black is highly desirable.
• Strong leadership, coordination and problem-solving skills.
• Ability to work independently and take full ownership of IT operations.
• Strong customer-focused and service-oriented approach.
• Excellent communication and stakeholder-management skills.
• Fluent French and English are required.

Preferred Candidate Profile

The ideal candidate will be a senior IT professional with strong hands-on technical expertise combined with team leadership and multi-site coordination experience. The candidate should be comfortable working directly with users, vendors, infrastructure teams and business stakeholders while managing priorities across multiple locations.

Contract: Freelance / Independent
Duration: 12 Months
Location: Lyon, France, with coverage of Paris and Meyzieu
Salary: Negotiable / As per experience and market standards

Key Skills

Education

Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, or a related field preferred. Equivalent professional IT Support/Infrastructure experience may be considered.