Description

Key Skills: SmartCOMM, Quadient Inspire, Customer Communication Management, Solution Architecture, Java, XML, JSON, REST APIs, SQL, Production Support

Good to Have Skills: Experience with XSLT, Java Wrapper Tools development, enterprise application integrations, document processing systems, batch processes, incident management, release deployment processes, DB/DC domain knowledge, and stakeholder management skills.

Roles & Responsibilities:

• Lead end-to-end implementation of SmartCOMM / Quadient Inspire solutions for enterprise clients.
• Design and architect scalable, secure, and high-performing CCM solutions.
• Collaborate with business and technical stakeholders to gather requirements and translate them into technical solutions.
• Provide technical leadership across development, implementation, deployment, and production support activities.
• Troubleshoot and resolve complex production issues, perform root cause analysis, and implement preventive measures.
• Manage integrations between SmartCOMM and enterprise applications, APIs, and document processing systems.
• Review solution designs, configurations, and code to ensure adherence to best practices and quality standards.
• Develop, support, and troubleshoot Java Wrapper Tools used for SmartCOMM integrations.
• Work closely with infrastructure, database, and application teams to ensure smooth deployments and operational excellence.
• Mentor team members and contribute to technical governance and architecture decisions.

Experience Required: 7-8 years of experience in SmartCOMM / Quadient Inspire implementations and support with strong expertise in customer communication management, document composition, template development, solution architecture, technical design, and enterprise-scale implementations. Proven experience in production support, incident management, and ability to work directly with clients managing technical discussions and implementation activities.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Key Skills

Education

Any Graduate