Description

Key Skills: ServiceNow, itsm, CMDB, CAD, ITIL

Roles and Responsibilities:

• Design, develop, and administer ServiceNow solutions to meet business and IT requirements.
• Lead end-to-end ServiceNow implementation projects, including design, development, testing, deployment, and post-production support.
• Configure and customize ITSM modules and workflows within the ServiceNow platform.
• Design, maintain, and improve CMDB, including asset-to-CI mapping and CMDB health.
• Develop integrations between ServiceNow and enterprise applications using standard integration methods.
• Troubleshoot complex ServiceNow issues and perform root cause analysis for technical problems.
• Support platform upgrades, enhancements, and adoption of new ServiceNow features, including AI capabilities such as Now Assist.

Skills Required:

• 5+ years of hands-on experience in ServiceNow technical administration, development, and integration within enterprise environments.
• Proven experience delivering end-to-end ServiceNow implementation projects, including design, development, testing, cutover, and go-live hypercare.
• Demonstrated expertise in CMDB design, asset-to-CI mapping, and CMDB health remediation in multi-national environments.
• Hands-on experience with NowAssist / AI capabilities in ServiceNow (Washington DC release or later) is highly desirable.
• Experience working with managed service providers and contracted teams in a governance and review capacity.

Certification:

• Over all 7 + years of experience , with minimum 5 year of experience in similar position/roles.
• ServiceNow Certified System Administrator (CSA) - Required 
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) - Required
• ServiceNow Certified Application Developer (CAD) - Strongly Preferred
• CIS - Discovery / ITOM - Preferred
• ITIL v4 Foundation - Preferred

Education:

• Bachelor's, Master's Degree, Ph.D.)
• Bachelor's degree expected

Key Skills

Education

Any Graduate