Description

You will provide basic IT support services and routine information systems tasks within a centralized organization.

Responsibilities

• Identify, track, document, and resolve hardware and software issues or problem calls.
• Escalate high-priority issues following established procedures.
• Assist with the installation, configuration, maintenance, and troubleshooting of personal computers, video display terminals, printers, and cabling.
• Perform routine systems testing and validate user manuals, procedures, and instructional materials.
• Operate and maintain medium-sized office printers and high-speed commercial printers.

Required Skills

• 2+ years of specialized clerical experience in an information systems environment.
• Experience installing or using desktop software.
• Proven ability to troubleshoot hardware and software issues.
• Strong customer service and oral communication skills.
• Experience operating high-speed commercial printers.
• Ability to lift office supplies and equipment up to twenty pounds.
• Effective problem-solving and decision-making capabilities.
• Any Graduate degree.

Preferred Skills

• Previous experience in a dedicated technical support role.
• Customer-oriented approach to technical assistance.

Key Skills

Education

Any Graduate