Description

Provide technical support and infrastructure troubleshooting for the Corporate IT team.

Responsibilities

• Perform initial triage, diagnosis, and troubleshooting for desktop, laptop, and IT infrastructure issues.
• Act as a single point of contact for customer escalations and coordinate resolution with other support specialists.
• Notify customers of incidents within SLA guidelines and provide regular progress updates.
• Escalate complex issues to third parties or higher technical and managerial support.
• Document all actions and ensure timely closure of incidents within ticketing tools.

Required Skills

• 5+ years of experience in technical support.
• Proficiency with ServiceNow for ticket management.
• Experience managing Office365 and GSuite environments.
• Hands-on experience with Okta and JAMF.
• Ability to use PowerShell for automation or troubleshooting.
• Experience using Slack for team communication.
• Strong hardware and software troubleshooting skills for common desktop and laptop issues.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute