Description

Provide front-line technical support across Tier 1, 2, and 3 requests, managing the incident lifecycle from triage to closure.

This role is on-site.

Responsibilities

• Perform initial triage, diagnosis, and troubleshooting for hardware and software issues.
• Act as the single point of contact for customers, providing regular updates and managing escalations.
• Coordinate with support specialists to resolve complex customer issues.
• Document all troubleshooting actions and resolutions thoroughly in the ticketing system.

Required Skills

• 5+ years of experience in technical support or a similar technical environment.
• Deep knowledge of Windows and MacOS, including laptop imaging and configuration.
• Experience with Active Directory and PowerShell.
• Administration experience with Okta, ServiceNow, Slack, Office365, and Gsuite.
• Proficiency with Intune, JAMF, and Druva administration.
• Foundational networking knowledge.
• Strong analytical, documentation, and verbal communication skills.

Preferred Skills

• Administration of Jira and Confluence.
• Knowledge of virtualization technologies and remote support strategies.

Key Skills

Education

Any Graduate