Description

You provide hands-on technical support for Windows 10, Windows 11, and Mac OS X desktops, laptops, monitors, printers, and related end-user devices.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues through in-person, phone, and remote support.
• Install, configure, deploy, and reclaim end-user computing equipment while maintaining accurate asset management records and inventory data.
• Document incidents, service requests, resolutions, and technical activities using ticketing and service management tools such as Remedy and Clarity.
• Deliver exceptional customer service by responding to user requests, providing technical guidance, and ensuring timely issue resolution.
• Collaborate with desktop support teams and IT stakeholders to maintain stable desktop environments and support enterprise-wide technology operations.

Required Skills

• 1–3 years of experience in Desktop Support, Technical Support, Help Desk, or IT Service Center environments.
• Strong hands-on experience supporting Windows 10/11 and Mac OS X.
• Experience with desktop and laptop hardware, software installations, troubleshooting, and end-user support.
• Proficiency in asset management and ticketing systems, specifically Remedy and Clarity.
• Experience with remote support tools and enterprise IT support operations.
• Excellent customer service and communication skills.
• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related technical field (or equivalent experience).

Key Skills

Education

Any Graduate