Description

You will provide second-line technical support for Windows environments, mobile devices, and peripherals.

Responsibilities

• Troubleshoot and resolve incidents involving Microsoft Active Directory, including user accounts, group policies, OUs, and permissions.
• Handle escalations from Tier 1 support and coordinate with Tier 3 and infrastructure teams for advanced resolution.
• Manage user onboarding, offboarding, and access rights through AD and other systems.
• Provide on-site and off-hour VIP support for Executives and urgent cases.
• Maintain accurate records of issues and resolutions within the service management system.
• Assist with software deployment, patching, system updates, and identifying recurring issues for process improvement.

Required Skills

• 5+ years of hands-on IT support experience in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11 and Office 2021/2023.
• Experience with SCCM and Remote Desktop tools.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills.
• Degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• VDI, MacOS, or ITIL practices experience.
• PowerShell scripting for automation.
• Experience supporting 500+ end users or using ticketing systems like Zendesk or ServiceNow.
• Knowledge of Enterprise Mobility Management, WDSS, or disk imaging tools.

Key Skills

Education

Any Graduate