Description

You will provide hands-on technical support for end-user hardware and software environments.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost system efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement applications and software upgrades and troubleshoot performance issues.
• Train employees in using software and hardware, and provide technical support.

Required Skills

• Three years of experience troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption.
• Three years of experience troubleshooting computer peripheral devices (printers, scanners, MDF, monitors, keyboard, mice).
• Three years of experience troubleshooting end user computing devices (desktops, laptops, Surface Pros).
• Three years of experience working in an Active Directory domain environment.
• Proficiency in software installs and troubleshooting.
• Some networking knowledge and ability to troubleshoot network issues from the command line.

Key Skills

Education

Any Gradute