IT Technical Support Specialist

You will manage the operational health of IT infrastructure and provide direct technical support to end users.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs and identify system vulnerabilities.
• Perform system and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades and troubleshoot performance issues.
• Provide ongoing technical support and train employees on hardware and software usage.

Required Skills

• 5+ years of experience in IT Technical Support.
• Experience troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption tools.
• Proficiency in supporting end-user devices, including desktops, laptops, and Surface Pros.
• Experience working within an Active Directory domain environment.
• Ability to troubleshoot computer peripheral devices (printers, scanners, monitors, keyboards, mice, etc.).
• Proficiency in software installation and troubleshooting.
• Basic networking knowledge with command-line troubleshooting skills.
• Bachelor's degree required.