Description

You will provide hands-on technical support for end-user computing environments.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify system vulnerabilities, and improve efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades and troubleshoot performance issues.
• Train employees on software and hardware use, and deliver technical support as required.

Required Skills

• 5+ years of experience in IT support roles.
• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and Encryption.
• Ability to troubleshoot computer peripheral devices (printers, scanners, MDF, monitors, keyboard, mice).
• Experience troubleshooting end-user computing devices including desktops, laptops, and Surface Pros.
• History of working within an Active Directory domain environment.
• Proficiency in software installations and troubleshooting.
• Networking knowledge with the ability to troubleshoot network issues from the command line.

Preferred Skills

Key Skills

Education

Any Gradute