Description

You will provide hands-on technical support for end-user computing environments, managing hardware, software, and network systems.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades while troubleshooting performance issues.
• Analyze staff needs to identify vulnerabilities and improve efficiency and accuracy.
• Train employees on software and hardware usage and provide ongoing technical support.

Required Skills

• 5+ years of experience in a technical support capacity.
• Experience working within an Active Directory domain environment.
• Proficiency in troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and Encryption.
• Ability to troubleshoot computer peripheral devices including printers, scanners, MDF, monitors, and keyboards.
• Experience troubleshooting end-user computing devices such as desktops, laptops, and Surface Pros.
• Proficiency in software installations and basic networking knowledge with command-line troubleshooting abilities.

Key Skills

Education

Any Gradute