Description

You will own end-user computing environments, handling support, infrastructure administration, and user training.

This role is on-site.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades and troubleshoot performance issues.
• Analyze staff needs to identify system vulnerabilities and improve efficiency and accuracy.
• Train employees on software and hardware use and deliver ongoing technical support.

Required Skills

• 5+ years of experience in IT support roles.
• Hands-on troubleshooting of MS Office 365, VPN, Adobe, McAfee, LogMeIn, and Encryption.
• Experience troubleshooting end-user devices including desktops, laptops, and Surface Pros.
• Ability to troubleshoot computer peripheral devices (printers, scanners, monitors, keyboards, mice).
• History of working within an Active Directory domain environment.
• Proficiency in software installations and general troubleshooting.
• Networking knowledge with the ability to troubleshoot network issues from the command line.

Preferred Skills

• Any Graduate degree or equivalent education.

Key Skills

Education

Any Gradute