Description

You manage IT operations by providing user support via phone and site visits in Milledgeville, GA.

This role is hybrid.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades while troubleshooting performance issues.
• Train employees on hardware and software usage and provide direct technical support.
• Analyze staff needs to identify vulnerabilities and improve operational efficiency.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption.
• Experience supporting end-user computing devices including desktops, laptops, and Surface Pros.
• Working knowledge of Active Directory domain environments.
• Ability to troubleshoot computer peripheral devices such as printers, scanners, monitors, and MDF.
• Networking knowledge with the ability to troubleshoot issues via command line.
• Proven experience with software installations and troubleshooting.
• Degree in any field.

Key Skills

Education

Any Graduate