Description

Provide hands-on technical support for end-user computing environments and infrastructure.

This role is hybrid.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application and software upgrades while troubleshooting performance issues.
• Analyze staff needs to identify vulnerabilities and improve efficiency and accuracy.
• Train employees on software and hardware usage and provide ongoing technical support.

Required Skills

• 5+ years of experience in IT technical support.
• Troubleshoot issues on end-user devices including desktops, laptops, and Surface Pros.
• Manage and operate within an Active Directory domain environment.
• Proficient in software installations and troubleshooting MS Office 365.
• Knowledge of VPN, Adobe, McAfee, LogMeIn, and encryption tools.
• Troubleshoot computer peripherals such as printers, scanners, MDF, monitors, keyboards, and mice.
• Apply basic networking knowledge to troubleshoot issues from the command line.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute