Description

Provide end-user support and manage IT hardware onsite in Richardson, TX.

Responsibilities

• Troubleshoot and maintain desktops, laptops, printers, fax machines, scanners, tablets, and smartphones.
• Monitor, escalate, and resolve support tickets according to defined SLA and governance requirements.
• Document all interactions accurately within the ticketing system and provide timely updates to users.
• Execute technical maintenance activities as directed by management and other technical teams.

Required Skills

• 2+ years of technical support experience or an associate degree in information systems, computer applications, or a related field.
• Experience supporting desktop hardware, mobile devices, and peripherals.
• Strong written and verbal English communication skills.
• Proven ability to provide high-level customer service.
• Ability to work onsite from day one.

Preferred Skills

• Industry certifications including Network +, ITIL, Lean Six Sigma, or CCNA.
• Experience in the design, implementation, and administration of desktop services.
• Bachelor's degree or higher in information systems or computer applications.

Key Skills

Education

Bachelor's degree