Description

You will resolve technical issues for end-users across desktops, laptops, and Surface Pros in an on-site capacity.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, and Surface Pros.
• Manage software installations and resolve application conflicts.
• Diagnose connectivity issues within an Active Directory domain environment.
• Resolve peripheral device issues including printers, scanners, and monitors.
• Troubleshoot network problems using command-line tools.

Required Skills

• 3+ years troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and Encryption.
• 3+ years experience with end-user computing devices (desktops, laptops, Surface Pros).
• 3+ years managing Active Directory domain environments.
• Proficiency in software installation and troubleshooting.
• Knowledge of computer peripheral device troubleshooting.
• Basic networking knowledge with command-line troubleshooting capability.

Preferred Skills

• Experience with Surface Pro specific configurations.

Key Skills

Education

Any Gradute