Description

You will maintain essential IT operations, including operating systems, security tools, applications, servers, and hardware.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Execute systems and network design, documentation, implementation, and administration.
• Implement software upgrades and troubleshoot performance issues.
• Train employees on hardware and software usage and provide technical support.
• Analyze staff needs to identify vulnerabilities and improve business processes.

Required Skills

• 4+ years of experience in technical support roles.
• Proficiency troubleshooting MS Office 365, VPN, Adobe, McAfee, and LogMeIn.
• Experience managing end-user computing devices, including desktops, laptops, and Surface Pros.
• Hands-on experience working within an Active Directory domain environment.
• Ability to troubleshoot computer peripherals such as printers, scanners, monitors, and MDF.
• Networking knowledge with the ability to troubleshoot issues via command line.
• Experience with encryption and software installation.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree