Description

Provide on-site field support, hardware installation, and technical troubleshooting for customer systems.

Responsibilities

• Install, service, and repair hardware systems and equipment on-site.
• Resolve customer issues regarding hardware installation, upgrades, and maintenance.
• Investigate and resolve complex installation and maintenance matters.
• Instruct customers on the proper operation and maintenance of their systems.
• Analyze and report on system problem trends and user account issues.

Required Skills

• Over 5 years of experience providing on-site hardware support and system repair.
• Over 5 years of experience working with Windows 10 and Windows 11.
• Over 3 years of experience in PC, laptop, and monitor break-fix repair.
• Experience providing software support.
• Proficiency with SCCM, VPN, Azure, and O365.
• Ability to troubleshoot user accounts and verify operational quality of equipment.
• Experience acting as a technical liaison for assigned projects.

Key Skills

Education

Any Graduate