Description

You will provide dedicated IT services and technical support to C-Level executives and their direct staff.

Responsibilities

• Deliver technical support tailored to the unique needs of C-Suite leadership and their teams.
• Partner with broader IT Enterprise Service Organizations to resolve complex technical issues.
• Author, develop, and revise standard operating procedures for executive IT support.
• Develop and implement IT solutions to facilitate major executive events.
• Travel domestically and internationally between different sites and locations as required.

Required Skills

• Experience diagnosing and resolving hardware and software issues for Mac, PC, mobile phones, and tablets.
• Proficiency with JAMF administration and Microsoft System Center Configuration Manager (SCCM).
• Working knowledge of networking, storage, and server technologies.
• Experience with unified communications and conferencing technologies, including software and hardware.
• Ability to manage and support IT services through their entire lifecycle, including sunsetting.
• Strong ability to prioritize tasks based on severity and urgency in high-stress environments.
• Excellent written and verbal communication skills for interacting with executive leadership.
• Proven ability to remain composed and professional during critical incidents.
• Flexibility to work varied hours to accommodate core and off-hour executive events.

Preferred Skills

• 2+ years of IT support experience in a large corporate environment.
• 1+ years of dedicated support for C-Level leaders and their staff.
• Experience supporting major executive events such as Quarterly Earnings Calls or Board of Directors meetings.

Key Skills

Education

Any Graduate