Description

You will provide dedicated technical support and IT services to C-Level executives and their direct staff.

This role is on-site.

Responsibilities

• Deliver tailored technical support to resolve hardware and software issues for Mac, PC, mobile devices, and tablets.
• Partner with Enterprise Service Organizations to diagnose and resolve complex technical incidents.
• Author, develop, and revise standard operating procedures for executive IT support.
• Develop and implement IT solutions to facilitate major executive events.
• Manage and support IT services through their entire lifecycle, including sunsetting.

Required Skills

• Experience diagnosing and resolving hardware/software issues for Mac, PC, mobile, and tablets.
• Proficiency with JAMF administration and Microsoft System Center Configuration Manager (SCCM).
• Working knowledge of networking, storage, and server technologies.
• Experience with unified communications and conferencing technologies (software and hardware).
• Strong ability to prioritize tasks based on severity and urgency in high-stress environments.
• Excellent written and verbal communication skills for interacting with executive leadership.
• Flexibility to work varied hours to accommodate core and off-hour executive events.

Preferred Skills

• 2+ years of IT support experience in a large corporate environment.
• 1+ years of dedicated support for C-Level leaders and their staff.
• Experience supporting major executive events such as Quarterly Earnings Calls or Board of Directors meetings.

Key Skills

Education

Any Graduate