Description

You will own the technical support lifecycle for networking, telecommunications, and hardware in a hybrid environment.

Responsibilities

• Resolve complex technology issues through in-person user meetings and root cause analysis.
• Manage laptop troubleshooting, maintenance, and administration, with a focus on Apple MacBook support.
• Configure and support Apple iOS and Android mobile devices.
• Maintain hardware inventory and track service inquiries using ServiceNow.
• Coordinate with cross-functional teams to implement technology solutions and communicate system updates.

Required Skills

• 1-3+ years of experience supporting IT products and PC hardware.
• Technical expertise in Windows 10 and Office 365.
• Experience troubleshooting Apple MacBook, iOS, and Android devices.
• Proficiency with ServiceNow for inquiry tracking and documentation.
• Knowledge of HP, Xerox, and Canon print devices.
• Familiarity with networking, telecommunications, and Microsoft Teams.
• Experience using Yammer and SharePoint.

Preferred Skills

• Degree in Computer Science, a related discipline, or equivalent work experience.

Key Skills

Education

Any Graduate