Description

You will manage and maintain the organization's IT hardware and software assets to ensure efficiency, maintenance, and policy compliance.

Responsibilities

• Manage the full lifecycle of IT assets, including hardware and software, ensuring compliance with vendor contracts and company policies.
• Provide deskside and touch support for end users, responding to service requests and incidents involving PCs, laptops, printers, scanners, and mobile devices.
• Perform device imaging for laptops and workstations.
• Investigate and troubleshoot software, desktop, and connectivity issues.
• Document all technical activities and work notes within the IT service management tool.

Required Skills

• 8+ years of experience in IT environments.
• Proven experience in IT Asset Management (ITAM).
• Proficiency in Windows OS support.
• Experience providing MacBook support.
• Hands-on experience with Zscaler troubleshooting.
• Experience with O365 support.
• Ability to perform remote support and troubleshooting for end users.
• Experience with hardware imaging and deployment.

Preferred Skills

• Experience with local IT and infrastructure support for end-user clients.

Key Skills

Education

Any Gradute