ITIL Process Manager

You will manage and optimize ITIL-based service operations and transition processes in Mumbai.

Responsibilities

• Execute and oversee Incident, Problem, Change, Service Request, and IMAC processes.
• Maintain all process documentation and prepare training materials.
• Conduct training sessions and assist with ITIL process-based audits.
• Advise the tools team on ITIL process configurations.
• Drive continual service improvements and manage service level reporting.

Required Skills

• 5+ years of experience in Service Operations and Service Transition.
• ITIL Certification.
• Deep understanding of Incident, Problem, Change, Service Request, and IMAC processes.
• Experience with Service Level reporting.
• Ability to perform process audits.
• Any Graduate degree.