Description

• As a technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Service Mapping Solutions utilizing the ServiceNow Discovery Module.
• The ServiceNow Service Mapping technical consultant will play a key role during the planning stage of enhancing auto-discovered configuration data that makes up a Service. Additionally, the technical consultant will understand business service architecture and translate them into technical specifications for Service Map implementation.
• Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions.
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Provide visibility to the performance and issues related to Discovery.
• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered.
• Work with Application SMEs to create and validate Service Maps for key applications.
• Maintain the integrity of the Service Mapping module across production and non-production environments.
• Installation/Configuration and implementation of the discovery tool.
• Strong troubleshooting skills, reading logs, solving complex workflow issues.
• Writing maintainable code as per best coding practices wherever required.
• At least 5 years of experience in Implementing Service Mapping solutions for multiple customers.
• Experience in Writing custom patterns for discovering custom/in-house applications.
• Experience in Scripting and solutions to expand the ServiceNow Discovery module.
• Knowledge of scripting language.
• Candidates with Service Mapping, discovery and other ITOM certification will be preferred.
• Candidate should be comfortable in scripting and coding Discovery Patterns, CMDB, CMDB Types and Scripting.
• Candidate should be knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offerings.
• Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service Mapping.
• Candidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments.
• Candidate should have experience in Developing Customized Patterns for Discovery/Service Mapping.
• Candidate should have experience in Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle.
• Candidate can clearly Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.

Qualifications:

• ITIL Foundation Level Certification.
• At least 2 years of experience in CSDM led CMDB implementation using Service Now platform.
• At least 3 years of experience in Implementing discovery solutions for multiple customers.
• At least 5 years of experience in Implementing Service Mapping solutions for multiple customers.
• Candidates with discovery and other ITOM certification will be preferred.
• Candidates with Service Mapping, discovery and other ITOM certification will be preferred

Key Skills

Education

Any Gradute