Description

Deliver ServiceNow Discovery and Service Mapping solutions, including custom pattern development, integration, and CMDB lifecycle management for enterprise clients.

This role is on-site.

Responsibilities

• Implement and configure ServiceNow Discovery and Service Mapping modules, including MID Server setup and custom connector development.
• Write and maintain custom patterns, probes, and sensors for discovering in-house applications and complex infrastructure.
• Translate business service architecture into technical specifications for Service Maps, ensuring accurate configuration data capture.
• Troubleshoot complex workflow issues, analyze logs, and optimize import sets, transform maps, and data mapping strategies.
• Lead customer workshops to define requirements, validate service maps, and ensure CMDB/AMDB integrity across environments.

Required Skills

• 9+ years of IT service management experience, with at least 5 years focused on ServiceNow Discovery and Service Mapping implementations.
• Expertise in ServiceNow scripting languages and ability to code custom Discovery probes, sensors, and adapters.
• Deep understanding of CMDB classes, types, relationships, dependencies, and the full CMDB/AMDB lifecycle.
• Experience building custom integrations using SOAP and RESTful APIs within the ServiceNow platform.
• Strong ability to read logs, debug workflow issues, and write maintainable code following best practices.
• Bachelor's degree in Computer Science or related field.
• Proven track record of delivering technical workshops and leading customer requirement discussions.

Preferred Skills

• ServiceNow Discovery, Service Mapping, or other ITOM certifications.
• Experience collaborating with Infrastructure Architects and Application SMEs to define technical strategies.

Key Skills

Education

Bachelor's degree