Description

You will manage and support the IT Service Management processes within the organization.

Responsibilities

  • Manage incident lifecycle using ITSM processes.
  • Execute change management procedures.
  • Drive problem management activities to reduce recurring incidents.
  • Generate and track KPI reports for service performance.

Required Skills

  • 3-7 years of professional experience in ITSM.
  • Proficiency with ServiceNow platform.
  • Working knowledge of ITIL Foundation principles.
  • Experience in Incident Management.
  • Experience in Change Management.
  • Experience in Problem Management.
  • Ability to perform KPI Reporting.

Key Skills
Education

Any Graduate

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