Description

You will manage and support the IT Service Management processes within the organization.

Responsibilities

• Manage incident lifecycle using ITSM processes.
• Execute change management procedures.
• Drive problem management activities to reduce recurring incidents.
• Generate and track KPI reports for service performance.

Required Skills

• 3-7 years of professional experience in ITSM.
• Proficiency with ServiceNow platform.
• Working knowledge of ITIL Foundation principles.
• Experience in Incident Management.
• Experience in Change Management.
• Experience in Problem Management.
• Ability to perform KPI Reporting.

Key Skills

Education

Any Graduate