Description

You will manage and support IT Service Management processes, owning the incident, change, and problem lifecycles to ensure service stability and performance.

This role is on-site.

Responsibilities

• Manage the incident lifecycle using established ITSM processes.
• Execute change management procedures to minimize service disruption.
• Drive problem management activities to identify root causes and reduce recurring incidents.
• Generate and track KPI reports to measure and improve service performance.

Required Skills

• 3-7 years of professional experience in IT Service Management.
• Proficiency with the ServiceNow platform.
• Working knowledge of ITIL Foundation principles.
• Demonstrated experience in Incident Management.
• Demonstrated experience in Change Management.
• Demonstrated experience in Problem Management.
• Ability to perform KPI Reporting and analysis.

Key Skills

Education

Any Graduate