Description

You will support the Enterprise Operations team by managing ITSM and ITOM processes.

Responsibilities

• Support Incident Management by coordinating across technical teams, vendors, and stakeholders to minimize business disruption.
• Conduct post-incident reviews and root cause analysis, identifying patterns to reduce incident frequency.
• Assist in maintaining the Configuration Management Database (CMDB) by developing processes and reporting for accurate data.
• Build and lead the rollout of end-to-end service mapping across critical applications.
• Develop reporting on the use and impact of Service Mapping to enhance incident management and security posture.

Required Skills

• 5+ years of experience in ITSM/ITOM environments.
• Functional knowledge of ServiceNow Incident Management and CMDB modules.
• Experience leading small to medium IT initiatives.
• Proficiency in performing post-incident reviews and root cause analysis for service operations.
• Ability to coordinate complex technical and stakeholder communications.
• Experience developing and rolling out service mapping processes.

Key Skills

Education

Any Graduate