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ITSM Business Analyst - Remote
Bangalore, Karnataka, India
Posted On: 15+ days ago
Experience: Not specified years
Availability: Remote
Openings: 1
Category: ITSM Business Analyst
Tenure: No Preference/Any
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Description
You will act as an ITSM Business Analyst supporting service management processes.
Responsibilities
- Analyze and document IT service management requirements.
- Manage requirements gathering and documentation using ITSM tools.
- Collaborate with stakeholders to define service lifecycle improvements.
- Support the implementation and maintenance of ITSM processes.
Required Skills
- 4+ Years of experience in IT Service Management or related roles.
- Mandatory ITIL Foundation certification.
- Hands-on experience with ServiceNow.
- Hands-on experience with BMC Remedy.
- Hands-on experience with Jira Service Management.
- Strong understanding of the ITIL Framework.
- Excellent communication and stakeholder management skills.
Education
Not specified
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