Description

You will lead requirements elicitation and process optimization for ITSM and ITAM implementation projects.

Responsibilities

• Elicit, define, and document business, user, and system requirements using use case development and functional modeling.
• Facilitate joint application design (JAD) and collaborative design sessions with cross-functional teams.
• Analyze business processes to drive workflow automation and application design improvements.
• Create and maintain requirement management plans, assessment scopes, and traceability matrices.
• Collaborate with application architects, developers, testers, and ServiceNow implementation vendors.

Required Skills

• At least 5 years of experience as a Business Analyst within large organizations, specifically leading technical implementations of ITSM and ITAM solutions.
• Proven experience with ServiceNow automation and tool configuration.
• At least 7 years of experience producing business requirements, business rules, and business process models.
• Expertise in developing use cases, functional specifications, and non-functional requirements.
• Experience producing procurement documentation, transition plans, and implementation requirements.
• Strong knowledge of System Development Life Cycle (SDLC) and agile/iterative development methodologies.
• Ability to manage stakeholder requests and maintain traceability matrices.
• Background supporting ITSM/ITAM systems in pension, financial, or similar large-scale organizational environments.

Key Skills

Education

Any Gradute