Description

minimum 12+ years of overall work experien

7+ years of supporting IT operations in a large-scale environment

5+ years of Cloud, Infrastructure and Network experience

Able to work independently to identify improvement opportunities and drive them to completion.

Executive presence and ability to communicate with all leadership levels

High performer, results oriented, driven individual

Development experience in Python, Powershell or other

Experience with Spec Driven Development, Vibe Coding and/or AI Agent creation

Critical thinking skills and ability to take tasks and solutions from conception to delivery/implementation

Strong communication, problem solving, and analytical skills

Understanding of ITIL & ITSM Framework (Major Incident, Problem and Change Management, Availability Management, Service Level Management

Able to manage project requirements and timelines independently

Able to demonstrate a strong understanding of AI and Automation, especially as it pertains to ITSM and automation of manual efforts

Key Skills

Education

Bachelor's degree