Description
Drive IT Service Management process adoption and optimization across business units.
Responsibilities
- Optimize incident, problem, change, and asset management workflows.
- Configure and administer ServiceNow to streamline IT operations.
- Develop and enforce standardized ITSM policies and procedures.
- Lead Change Approval Board (CAB) activities and guide stakeholders through change processes.
- Analyze service data and trends using PowerBI to deliver status reports.
Required Skills
- 5+ years of ITSM leadership experience.
- Minimum 2 years as a ServiceNow administrator or technical consultant.
- Proficiency in ServiceNow and other ITSM software platforms.
- Experience with data analysis and reporting tools, specifically PowerBI.
- Working knowledge of IT infrastructure: network configuration, wireless, desktop/laptop management, and operating systems.
- Understanding of IT security, including firewalls, VPN, remote access, and A/V technology.
- Knowledge of ITIL, CMMC, and firewall management.
- Strong interpersonal skills to influence executives and work across organizational lines.
Preferred Skills
- Bachelor’s or associate degree in information technology or a related discipline.