Description

Lead IT Service Management process adoption and optimization across business units.

This role is on-site.

Responsibilities

• Optimize incident, problem, change, and asset management workflows.
• Configure and administer ServiceNow to streamline IT operations.
• Develop and enforce standardized ITSM policies and procedures.
• Lead Change Approval Board (CAB) activities and guide stakeholders through change processes.
• Analyze service data and trends using PowerBI to deliver status reports.

Required Skills

• 5+ years of ITSM leadership experience.
• Minimum 2 years as a ServiceNow administrator or technical consultant.
• Proficiency in ServiceNow and other ITSM software platforms.
• Experience with data analysis and reporting tools, specifically PowerBI.
• Working knowledge of IT infrastructure: network configuration, wireless, desktop/laptop management, and operating systems.
• Understanding of IT security, including firewalls, VPN, remote access, and A/V technology.
• Knowledge of ITIL, CMMC, and firewall management.
• Strong interpersonal skills to influence executives and work across organizational lines.

Preferred Skills

• Bachelor’s or associate degree in information technology or a related discipline.

Key Skills

Education

ANY GRADUATE