Description

You will lead the ITSM function and drive operational excellence.

Responsibilities

• Lead Major Incident Management and provide stakeholder updates.
• Govern ITSM practices across ServiceNow and Jira.
• Track key performance indicators and drive continuous process improvement.
• Coordinate Change Advisory Board (CAB) participation and manage change schedules.

Required Skills

• Deep ITIL/ITSM experience.
• Proficiency with ServiceNow and Jira.
• Familiarity with cloud environments, specifically Azure and AWS.
• Strong communication skills.
• 10+ years in application architecture and leadership.

Preferred Skills

• Experience running Major Incident Management (MIM) for banking platforms.

Key Skills

Education

Any Gradute