Description

Lead technical and domain expertise for the portfolio, guiding incident resolution and ensuring reliable customer journeys across web, mobile, and core services.

Responsibilities

• Lead major incident management and drive stakeholder updates during high-severity events.
• Own problem management outcomes, including RCA quality, defect backlog management, and pattern detection.
• Define and enforce Non-Functional Requirements (NFRs), observability standards, and Service Level Objectives (SLOs).
• Guide technical debt reduction and operational hardening, implementing patterns like circuit breakers.
• Mentor L1.5/L2 engineers and refine operational playbooks.

Required Skills

• 10+ years in application architecture and leadership.
• Deep ITIL/ITSM experience governing practices in ServiceNow and Jira.
• Strong knowledge of microservices, APIs, and cloud platforms including Azure and AWS.
• Familiarity with eventing systems, specifically Kafka.
• Proficiency in observability practices (logs, metrics, traces) and performance tuning.
• Strong grasp of API design and cloud architecture.
• Domain fluency in credit decisioning, authorization flows, and servicing lifecycles.

Preferred Skills

• Experience mentoring L1.5/L2 engineers.
• Background in credit decisioning and servicing lifecycles.

Key Skills

Education

Any Gradute