Description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogs| workflows| and automation rules. Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery. Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes. Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards. Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles

Key Skills

Education

Bachelor's degree