Description

You will administer and configure the ITSM platform, managing incident, problem, change, and asset processes. This role ensures efficient IT service delivery through platform optimization, workflow automation, and ITIL compliance.

This role is remote.

Responsibilities

• Administer and configure ITSM platforms such as ServiceNow, Jira, or BMC Remedy.
• Manage incident, problem, change request, and asset management processes.
• Develop and maintain service catalogs, workflows, and automation rules.
• Monitor service performance and generate reports on SLAs, KPIs, and trends.
• Support ITIL process implementation and provide training to end-users and IT staff.

Required Skills

• 5+ years of experience in IT Service Management (ITSM).
• Hands-on expertise with ServiceNow, Jira, BMC Remedy, or Ivanti.
• Strong understanding of ITIL best practices and service management principles.
• Experience managing SLAs and generating performance reports.
• Bachelor's degree in a relevant field.
• Ability to maintain documentation for configurations and procedures.
• Collaboration skills to work with IT teams on service delivery.

Preferred Skills

• Experience with compliance and regulatory standards in ITSM.
• Proven track record of continuous improvement initiatives.

Key Skills

Education

Bachelor's degree