Description

You will manage ITSM processes and support ServiceNow solutions within the OT Service Operations team.

This role is on-site.

Responsibilities

• Map business processes into the ServiceNow toolset with external consultants.
• Document ITSM procedures and translate business needs into functional requirements.
• Develop reports, dashboards, and outputs for change, configuration, and discovery.
• Promote ITIL best practices across the service lifecycle.
• Analyze supplier release notes to implement new platform features.

Required Skills

• 5+ years experience in ITSM or business systems analysis.
• Deep understanding of ITIL v4 processes and best practices.
• Working knowledge of the ServiceNow platform from a user perspective.
• Experience with Agile and DevOps methodologies.
• Proven ability in requirements gathering, specification writing, and delivery planning.
• Strong analytical skills for evaluating processes and user needs.
• Any Graduate degree.

Preferred Skills

• ServiceNow experience at the developer or administrator level.
• Direct experience working on structured projects.

Key Skills

Education

Any Graduate