Description

What's the Job?

• Lead the exploration, evaluation, and implementation of ServiceNow's Now Assist (GenAI) capabilities within the IT Service Management framework.
• Act as a strategic representative for ITSM on AI Operations projects, ensuring alignment with industry best practices and organizational goals.
• Collaborate with ServiceNow and platform teams to identify, explore, and validate Now Assist functionalities in sandbox environments.
• Develop and execute comprehensive testing plans to ensure quality and operational readiness before deployment.
• Manage the transition of Now Assist workloads from sandbox to production environments, ensuring seamless enablement and configuration.

What's Needed?

• Minimum 10+ years of experience in IT Service Management (ITSM) or related fields.
• Bachelor's Degree preferred.
• Strong knowledge of ITIL processes, including Incident Management, Business Continuity, and Data Breach Management.
• Hands-on experience with the ServiceNow platform, particularly exploring or implementing Now Assist/AI features.
• Proven ability to develop and execute software test plans and quality assurance processes

Key Skills

Education

Any Graduate