Description

Manage technical issues and stakeholder coordination as the primary point of contact for ServiceNow projects.

This role is on-site.

Responsibilities

• Act as the single point of contact for all project-related technical issues.
• Liaise with client stakeholders and interface with technical and business teams to resolve issues.
• Coordinate activities between onsite and offshore teams.
• Manage escalated issues and provide status reporting on a weekly, monthly, and quarterly basis.
• Support production deployments and the warranty period while providing knowledge transfer to teams.

Required Skills

• 5+ years of experience in technical support or administration.
• Hands-on experience with ServiceNow Tool.
• Strong understanding of ITSM processes.
• Experience coordinating with onsite and offshore delivery models.
• Ability to manage technical escalations and stakeholder communications.
• Experience providing technical support during production deployment phases.

Preferred Skills

• Degree in any graduate field.

Key Skills

Education

Any Graduate