Description

You will manage technical issues and serve as the single point of contact for ServiceNow-related projects.

Responsibilities

• Liaise with client stakeholders to resolve technical and business issues.
• Coordinate with onsite and offshore teams to ensure seamless delivery.
• Resolve escalated issues and escalate pending items to the portfolio owner.
• Provide weekly, monthly, and quarterly status reporting as required.
• Support production deployment and the warranty period.

Required Skills

• 5+ years of experience in ITSM and ServiceNow administration.
• Proven experience with production deployment and support.
• Ability to interface directly with client teams and stakeholders.
• Experience providing knowledge transfer to onsite and offshore teams.
• Any Graduate degree.
• Must be eligible to work in Virginia (OPT, CPT, H1, GC, or Citizen).

Key Skills

Education

Any Graduate