Description

You will administer and maintain the Ivanti ITSM platform.

Responsibilities

• Configure and support the Ivanti platform, including ITSM and ITAM modules, objects, and environments.
• Implement and manage ITIL-based processes like Incident, Problem, and Change Management.
• Integrate Ivanti with other enterprise applications to streamline workflows.
• Design and implement automated workflows to increase operational efficiency.
• Maintain technical documentation, SOPs, and system architecture diagrams.

Required Skills

• 5+ years administering Ivanti ITSM platforms.
• Experience customizing Ivanti using JavaScript and Java expressions.
• Experience supporting API-based integrations between Ivanti and enterprise systems.
• Knowledge of ITIL service management frameworks and best practices.
• Expertise in security configuration, including user roles and permissions.
• Experience developing reports and dashboards from ITSM operational data.
• Strong troubleshooting and end-user support capabilities.
• Experience creating and maintaining technical documentation and operational procedures.
• Proficiency in Java, JavaScript, SQL, API, and ITSM concepts.

Key Skills

Education

Any Gradute