Description

You will design, build, and support production monitoring and regression testing for IVR applications.

Responsibilities

• Design and support regression testing for IVR applications using EmpiriX Hammer and Intervoice Invisio.
• Develop scripts for IVR and CTI applications using VB Script, Dynamic Speech Recognition, and Data tables.
• Manage transitions from Waterfall to Scrum, including conducting Daily Scrums, backlog updates, and sprint ceremonies.
• Create technical documentation including BRDs, FSDs, User Stories, and Use Case specs.
• Execute manual test cases and provide production support for web-based applications.

Required Skills

• Experience with EmpiriX Hammer for IVR application testing.
• Proficiency in VB Script, Dynamic Speech Recognition, and Data tables.
• Knowledge of Intervoice Invisio and Genesys CTI.
• Experience with Business Process Modeling, Re-engineering, and Transaction Processing.
• Ability to manage Agile ceremonies including Sprint Planning, Grooming, and Retrospectives.
• Experience in requirement gathering and documenting enhancement requests.
• Bachelor's degree in Computer Science or a related technical field.

Preferred Skills

• Experience escalating testing risks to QA management.

Key Skills

Education

Any graduate