Description

You will design and implement multi-channel self-service and omni-channel orchestration routing solutions using Genesys Cloud CX.

This role is on-site.

Responsibilities

• Develop voice and non-voice applications including SMS, email, chat, and voice bots using Genesys Cloud CX Architect.
• Implement self-service and analytics solutions utilizing speech-based interfaces and dynamic menus.
• Integrate Genesys Cloud CX with internal and external components.
• Build orchestration routing and customer treatment strategy-based menus.

Required Skills

• 3 to 5 years of application development experience.
• Hands-on experience with Genesys Cloud CX Architect.
• Proven experience implementing multi-channel self-service and IVR.
• Experience with omni-channel orchestration routing on Genesys Cloud CX.
• Deep understanding of the Genesys Framework and system integration.
• Genesys Cloud CX certification in one or more areas such as Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, or Reporting.
• Experience delivering solutions for voice and non-voice channels.
• Any Graduate degree.

Key Skills

Education

Any Graduate