Description

You will develop and maintain IVR systems using NICE CXone Studio, ensuring seamless integration with external systems and APIs to improve customer service interactions.

Responsibilities

• Develop, configure, and maintain IVR systems using NICE CXone Studio and Studio Scripting logic.
• Design, implement, and test workflow scripts to deliver seamless customer service interactions.
• Integrate REST APIs with the IVR system for data exchanges and third-party connections.
• Troubleshoot and resolve issues related to IVR systems, REST APIs, and integrations.
• Optimize IVR performance and user experience through continuous monitoring.

Required Skills

• Proven experience with the NICE CXone platform and Studio Scripting.
• Strong understanding of REST APIs and experience integrating them within IVR systems.
• Knowledge of IVR design best practices, customer journey mapping, and call flow scripting.
• Experience working with cloud-based systems and telecom infrastructure.
• Ability to troubleshoot and debug complex system issues.
• 5+ years of professional experience in IVR development.
• Any Graduate degree.

Preferred Skills

• Experience with version control systems (Git, SVN).
• Familiarity with Agile development methodologies.
• Familiarity with .NET.

Key Skills

Education

Any Gradute