Description

You will design, develop, and implement interactive voice response systems for call center environments. You own the full lifecycle from voice user interface design to integration and troubleshooting.

Responsibilities

• Design voice user interfaces and develop speech recognition and text-to-speech applications.
• Integrate IVR systems with databases and other business systems using web services.
• Conduct system testing and troubleshoot telephony issues in production.
• Collaborate with software developers and business analysts to build effective IVR solutions.

Required Skills

• 5+ years of experience in IVR development.
• Proficiency in Java, C++, and Python.
• Experience with IVR platforms such as Avaya, Cisco, or Genesys.
• Understanding of telephony systems and network protocols.
• Experience working with web services.
• Degree in any graduate field.

Preferred Skills

• Experience integrating IVR with complex enterprise business systems.

Key Skills

Education

Any Graduate