Description

You will design, develop, and maintain interactive voice response systems for call center environments, owning the full lifecycle from voice user interface design to integration and troubleshooting.

This role is remote.

Responsibilities

• Design voice user interfaces and develop speech recognition and text-to-speech applications.
• Integrate IVR systems with databases and business systems using web services.
• Conduct system testing and troubleshoot telephony issues in production.
• Collaborate with software developers and business analysts to build effective IVR solutions.

Required Skills

• 5+ years of experience in IVR development.
• Proficiency in Java, C++, and Python.
• Experience with IVR platforms such as Avaya, Cisco, or Genesys.
• Understanding of telephony systems and network protocols.
• Experience working with web services.
• Degree in any graduate field.

Preferred Skills

• Experience integrating IVR with complex enterprise business systems.

Key Skills

Education

Any Graduate