Description

Lead end-to-end contact center automation testing and coordinate onshore and offshore teams.

This role is on-site.

Responsibilities

• Analyze business requirements to define functional, infrastructure, and security designs.
• Write comprehensive test plans and test cases to ensure defect-free solutions.
• Perform functional and non-functional testing, including web services.
• Build proof-of-concepts and research solution alternatives.
• Coordinate with offshore resources through shift hand-off calls and daily management.

Required Skills

• 8+ years of IT experience, including 5+ years in testing.
• 3+ years with Cyara or other IVR automation tools.
• Extensive experience testing SOAP and REST web services.
• 5+ years writing complex SQL queries.
• Proficiency with ALM, Jira, and Agile methodologies.
• Hands-on experience with Selenium, Perfecto, or Tricentis Tosca.
• Experience working within Unix systems.
• Working knowledge of Kubernetes and Docker.
• Proven experience leading onsite and offshore teams.

Preferred Skills

• Background in Telecom or Cable domains.
• Experience with RTC.

Key Skills

Education

ANY GRADUATE